Your ticket
Each ticket admits one person and carries a unique QR code, emailed to you after payment. Tickets are scanned once at the door. You can transfer (gift) your ticket to a friend before the event.
Refunds To confirm with Raul
To confirm: the refund wording below is a draft and is still being confirmed with the venue. It may change before tickets go on sale.
- Change of plans: tickets are refundable, less the payment-processing fee. When an event is close to sold out, your ticket is first offered for resale — as soon as another guest takes your seat, your refund is processed. If it doesn't resell before the event, the standard refund applies.
- Group bookings: each member pays their own share; tickets are issued when the group fills. If the group doesn't fill in time, we refund every member, less the processing fee. A freed seat in a group is offered back to that group first.
- If we cancel or move the event: you receive a full refund with no fee deducted. We start it ourselves; you don't need to ask.
Payments
Payments are processed securely by PayFast (cards & Instant EFT). We don't store your card details. Prices include all fees — no surprise charges at checkout.
The fine print
- Refund requests are handled within 5 working days of approval.
- Right of admission reserved. Valid ID may be requested for age-restricted events.
- These terms are applied fairly and in line with the Consumer Protection Act.